Terms of service

1. Who we are

Auten is provided by MB icecode, company code 306190890, Panevėžys, Lithuania ("we", "us"). These terms apply to companies that use Auten ("you").

You can reach us at [email protected].

2. The service

Auten is a service for companies. It includes the Auten Box (rented), Auten OS on the Box, Auten AI with a monthly AI limit, Auten Connect for your team, installation, training, updates and support.

The AI limit is shown in percent of the monthly limit. You can top it up; extra limit is used after the monthly one.

3. Trial and contract

Before the trial we show you Auten in a demo. The contract is signed up front and runs for 12 months. The first 14 days are a free trial.

If you do not cancel within 14 days, the contract becomes paid. To cancel, send one email to [email protected]. There is one trial per company, checked by company code.

4. Prices and payment

You pay the monthly price set out in your contract. That price stays the same for the whole contract.

Payment is monthly, by card or SEPA debit, handled by Stripe. If a payment is not made, we may pause the service. Your data export stays available while the service is paused.

5. The Box

The Box remains the property of MB icecode. It is rented to you as part of the service. Installation and replacement of a faulty Box are included.

Keep the Box in your office, connected to power and your network, and do not open or modify it. When the contract ends, you return the Box.

6. Your data

Your files, chats, passwords, processes and tools stay on the Box in your office. We have no remote access to the Box, and neither do partners.

Licence checks, billing, network routing, AI requests and updates go through Auten servers. AI requests are not used for training. You can export all your data at any time, even when the service is paused.

Where we process personal data on your behalf, a data processing agreement is part of the contract: you are the controller, MB icecode is the processor and our AI provider (Anthropic) is a sub-processor.

7. Use of AI and responsibility

The assistant works with your instructions and your permissions, like an employee, and it can make mistakes. You decide which actions need your approval, for example payments or emails to customers.

You are responsible for how you use the assistant, the instructions you give and the results of its work. We are responsible for the service working as described: the Box, updates and availability.

8. Support and updates

We update Auten OS on the Box with signed packages. What you have built on the Box is not overwritten by updates.

Support is by email at [email protected]. During the trial we help you build your first processes. If you bought through a partner, the partner supports you first and we support the partner.

9. Ending the contract

During the trial you can cancel with one email. After that, the contract ends at the end of its term or as agreed in the contract.

When the contract ends, you take your data export, we take the Box back and wipe it.

10. Liability

We are liable for damage caused by our breach of the contract, within the limits set out in the contract and allowed by law. We are not liable for the results of instructions you give the assistant or for actions you approve.

These terms are governed by the law of the Republic of Lithuania.

11. Changes to these terms

We may update these terms. We will tell you by email before changes take effect. Your price stays the same for the whole contract.

12. Contact

MB icecode, company code 306190890, Panevėžys, Lithuania. Email: [email protected].